Frequently Asked Questions
- 1. What are the main features of NETS CashCard/Flashpay and Ez-link CEPAS cards ?
- 2. Can I personalize any image I want for my NETS CashCard/Flashpay and Ez-link CEPAS cards ?
- Yes, you can but please note that we reserve the right to reject any photo/picture in cases where the picture or photo submitted infringes copyright, is offensive or unlawful. Please refer to our Image Legal and Ethical Guidelines for more details.
- 3. How will I know if my image has been approved ?
- After you have replied the order confirmation email with your image/s, you will receive an e-mail within 48 hours if your image has been declined. If you have not received the confirmation email within 24 hrs, please check your "Spam" folder as well.
Alternatively, you can email the images to us directly to onlinestore[at]smartcard.com.sg ( quoting your Order# ).
Take the time to check out the "Image Tips" and "Image Legal and Ethical Guidelines" section if you are unsure whether your image can be accepted.
- 4. What are the acceptable image type/formats for personalising NETS CashCard/Flashpay and Ez-link CEPAS cards ?
- We accept digital image/photos in "JPEG" formats(300 dpi for Best Results). For image size details, you can check out the "Image Tips" section.
- 5. Can I include text wordings onto the NETS CashCard/Flashpay and Ez-link CEPAS cards ?
- Yes, you can include text to your customised NETS CashCard/Flashpay and Ez-link CEPAS cards but not more than 25 characters.
- 6. How many cards can I purchase ?
- You can purchase as many as you want - for yourself, your family and your friends. For orders of more than 50 cards, please visit our corporate website for more information.
- 7. Can I use my address for all card purchases intended for my family and friends ?
- Yes, you can do that. All the cards will be mailed to the address you have provided under the "Shipping Information" section in your account.
- 8. Do I need an account to make a purchase?
- Yes. You will be prompted to setup an account upon checkout.
- 9. What payment options do I have?
- You can pay for your orders using VISA Credit Card, MasterCard or Paypal.
Once you have clicked on the "Order" button, you will be directed to a secure payment page as shown below.
Payment via VISA / MasterCard is on the left (1). Payment via Paypal is on the right (2).
- 10. How do I apply discount codes?
- We may release discount codes via various marketing mediums like flyers , email marketing or even published them on the site itself. The codes can be in alphabets or numbers or combination of both.
After adding a product to the cart, you can access the discount code box by:
1) Clicking on the "Checkout" link on the right sidebar
2) Clicking on the "My Cart" link on the the top left corner of the page
If you have a valid discount code, please enter in the field in the "Discount Codes" box and press "Apply Coupon".
- 11. Can I purchase by phone order or walk-in ?
- We do not accept phone or walk-in orders. Please kindly order and make payment via our online store.
- 12. How do I expect to receive my NETS CashCard/Flashpay and Ez-link CEPAS card/s ?
- Processing of orders to mailing of orders will take about 3 working days upon artwork confirmation. We will only print your orders upon approval and confirmation of the preview/s by you. We do not accept walk-in collections as well. Mailing service for all orders is free of charge.
If you are still unsure about the ordering process, please click here for more details. All orders will be sent via Singpost normal mail to your letterbox. Please make sure that you have provided the full and correct mailing address under "Shipping Information" as a resending fee of $3.50 per order will be chargeable for incorrect addresses.
- 13. I have entered the wrong mailing address, can i still change it ?
- You can still change the address under "Shipping Information" under your account but it will not be reflected in the current order. We will only mail out your order based on the address stated in the current order. If you wish to use another address before we mailed out your order, please inform us via email as soon as possible(stating your Order#). However, we may have already mailed out your order before that, so please try to make sure that you have provided the full and correct mailing address under "Shipping Information" as a resending fee of $3.50 per order will be chargeable for incorrect addresses.
- 14. Is there any stored value in the NETS CashCard/Flashpay and Ez-link CEPAS cards ?
- The print for public and customised design will be done only on the Adult card. The cards comes without stored value. To use the Ez-link card/Flashpay, card-holders are required to top up stored value at Transit Link Ticket Offices. To use the CashCard, just top it up at any ATM or CashCard Topup Kiosk at any petrol stations and carparks island-wide. You are encouraged to visit websites of either NETS Pte Ltd for the CashCards/Flashpay and Ezlink Pte Ltd for the Ezlink CEPAS Cards on top-up options updates.
- 15. What is your return/exchange policy for the NETS CashCard/Flashpay and Ez-link CEPAS cards ?
- All cards sold are non-refundable. A refund of the Stored Value remaining on a card (whether valid or expired) can only be obtained by a Cardholder if the card is presented at any Ticket Office in MRT stations and bus interchanges or at such other places as may be designated by TransitLink. All personalised CEPAS Ezlink cards shall be surrendered to and be retained by TransitLink upon refunds.
Similarly, for the personalised NETS FlashPay and NETS CashCard, the Cardholder may effect the refund of the Stored Value: (a) at any ATM, in which event these card will be disabled after the refund has been completed; or (b) at any Customer Service Point, in which event these card will be retained by NETS or disabled after the refund has been completed.
- 16. Is there any expiry date for the NETS CashCard/Flashpay and Ez-link CEPAS cards ?
- The expiry use and the replacement of the NETS CashCard/Flashpay and Ez-link CEPAS cards including the refund of the stored value are subjected to the prevailing Terms and Conditions Governing the use of these cards and may be amended from time to time by either NETS Pte Ltd for the CashCards/Flashpay and Ezlink Pte Ltd for the Ezlink CEPAS Cards. You are encouraged to refer to their respective website on these updates.
- 17. Do you guys charge GST for the cards ?
- Yes. We are a GST-registered company. All card prices listed are before GST.
