1. What are the different features for CashCards , Flashpay Cards and Ezlink CEPAS Cards ?

	CashCard	Flashpay	Ezlink CEPAS
Card Issuer	NETS	NETS	Ez-Link Pte Ltd
Public Transport	No	Yes	Yes
Payment for ERP	Yes Old IU Unit	Yes New Generation IU Unit	Yes New Generation IU Unit
CEPAS / Expiry	No / 5 Years	Yes / 7 Years	Yes / 5 Years

2. Can I personalize any image I want for my CashCard , Flashpay Card and Ezlink Cepas Card?
Yes, you can but please note that we reserve the right to reject any photo/picture in cases where the picture or photo submitted infringes copyright, is offensive or unlawful. For tips on creating image, pls visit our Online Store.

3. How will I know if my image has been approved ?
You will receive an e-mail within 48 hours of your order if your image has been declined.

4. How many cards can I purchase ?
You can purchase as many as you want - for yourself, your family and your friends. You can either use the same image for multiple cards or a different image for each card.

5. Can I use my address for all card purchases intended for my family and friends ?
Yes, you can do that. All the cards will be delivered to the address stated.

6. What are the acceptable image type/formats for personalising CashCard , Flashpay Card or Ez-link Cards ?
We accept digital image/photos in "JPEG" formats(300 dpi for Best Results).
Click here for the walkthru guide.

7. Can I include text wordings onto the CashCard , Flashpay Card or Ezlink Cepas Card ?
Yes, you can include text to your CashCard , Flashpay Card or Ezlink Cepas Card but not more than 25 characters.

8. What is the price for personalising the CashCard , Flashpay Card or Ezlink Cepas Card ?
Quantity of less than 50 pieces can be ordered online via our Online Store.
For corporate and mass orders, please provide order details via our Contact Us Form.

9. Can I purchase by phone order or walk-in ?
We do not accept phone or walk-in orders. Quantity of less than 50 pieces can be ordered online via our Online Store.
For corporate and mass orders, please provide order details via our Contact Us Form.

10. How do I receive my personalised CashCard , Flashpay Card or Ezlink Cepas Card once they are ready ?
Processing of orders and delivery will take about 3 working days from date of payment made or confirmation of order(whichever is later). We provide free mailing services to your home addresses. All purchased cards will be sent via normal mail through Singpost. Hence, it is important that you provide the full and correct address.

11. Is there any stored value in the personalised CashCard , Flashpay Card or Ez-link Cards ?
The personalised print for public and customised design will be done only on the Adult card. The cards comes without stored value. To use the Ez-link card, card-holders are required to top up stored value at Transit Link Ticket Office. To use the CashCard, just top it up at any ATM or CashCard Topup Kiosk at any petrol stations and carparks island-wide.

12. Do you accept bulk orders for corporate clients ?
Yes, bulk orders are available. Please provide order details via our Contact Us Form.

13. What is your return/exchange policy for the personalised CashCard , Flashpay Card or Ez-link Cards ?
All cards sold are non-refundable. A refund of the Stored Value remaining on a card (whether valid or expired) can only be obtained by a Cardholder if the card is presented at any Ticket Office in MRT stations and bus interchanges or at such other places as may be designated by TransitLink. All personalised CEPAS Ezlink cards shall be surrendered to and be retained by TransitLink upon refunds.

Similarly, for the personalised NETS FlashPay and NETS CashCard, the Cardholder may effect the refund of the Stored Value: (a) at any ATM, in which event these card will be disabled after the refund has been completed; or (b) at any Customer Service Point, in which event these card will be retained by NETS or disabled after the refund has been completed.

14. Is there any expiry date for the personalised CashCards , Flashpay Cards or Ez-link Cards ?
The expiry use and the replacement of the CashCard , Flashpay Card and Ezlink Cepas Card including the refund of the stored value are subjected to the prevailing Terms and Conditions Governing the use of these cards and may be amended from time to time by either NETS Pte Ltd for the CashCards/Flashpay Cards and Ezlink Pte Ltd for the Ezlink Cepas Cards. You are encouraged to refer to their respective website on these updates.